First, why this blog. My goal with this blog is to share useful information and tips that anyone can understand, even if they are not experts.
I believe that everyone should have access to knowledge about computers and how to use them securely. By sharing what I know, I hope to make technology less confusing and more accessible for everyone.
About me
I have a long history of working for various investment banks and software companies. During the early days of the personal computer, there were no shops or companies to call when there was a computer problem. If there was a problem, we had to try and fix it ourselves. There was no YouTube with instruction or learning videos. Finding solutions to computer problems often meant learning through trial and error. Email and internet as we know now did not exist, we had manuals.
Currently, I work for an investment bank in the IT department. In this position I work part time as a help desk employee, part time as a SQL database administrator, and part time as a software consultant for our banking application.
Part of my current job is to support employees and customers with day-to-day computer problems and questions. This is the more challenging part, since there is a wide variety of computers and software. I speak a lot of people who run into computer problems. Luckily, most computer problems have a simple solution. That is not always the case, of course, but these really are exceptions. If you run into a computer problem, the best advice is to stay calm. Please avoid attempting to resolve the issue on your own if you lack an understanding of computer operations.